Terms of sale
1.UNDO Notebook puts at your disposal an online shopping service that will allow you to buy the available items. In addition, you can enjoy promotions and exclusive offers.
Next, we invite you to review the general conditions of sale that regulate the purchase in undonotebook.com. In this sense, the use of this Website constitutes your agreement to these general conditions of sale. However, if you have any questions about them, you can contact our customer service through email pedidos@undonotebook.com.
2. The following conditions regulate the sale of the products presented on this website by Undo Notebook
Undo Notebook
C / Omnium Cultural, 4A, bx-4a
08500 Vic (Spain)
Property of Gloria Ayuso Garriga and registered in Barcelona with NIF 47704012B and check-in 201800061476737.
Contract
3.1. Availability of the service:
By placing an order on undonotebook.com, you are over 18 years of age.
The products offered are distributed in the member states of the European Union of Germany, Austria, Belgium, Denmark, Spain (including the Canary Islands, Ceuta and Melilla), France, Greece, Hungary, Ireland, Italy, the Netherlands, Poland, Portugal , United Kingdom, Sweden; as well as in Canada, Colombia, the United States, Mexico, Norway, Switzerland.
Individuals resident outside of these countries can only benefit from the online purchase service of this Website when the shipping address of the order is in one of the countries or territories mentioned above.
3.2. Purchase guarantees:
Each product is accompanied by the following data:
Article name
Image / s of the article
Description of the article
Measure
Price
Undo Notebook makes the necessary efforts so that the information contained in the website is complete, accurate and correct. If there is an error in any data, Undo Notebook will proceed to its immediate correction.
The legal guarantee of the products offered by Undo Notebook is that established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.
3.3. Purchase procedure
1. The items that you wish to purchase should be selected and added to the cart by clicking on the corresponding icon.
2. The cart will contain the name of the selected item and price, in euros and taxes included. The price expressed does not contain the transport, which is detailed in a disaggregated manner according to the destination of the shipment.
3. To make the purchase, the personal data of the user will be required, which will be incorporated into our database in order to process the order and facilitate the making of new purchases through the Website. The personal data provided by users will be treated in accordance with the provisions of our Privacy Policy. Undo Notebook reminds users that personal data must be indicated with complete accuracy to avoid confusion or incidents in the shipment of the item (s) purchased. In addition, in the case of being expressly requested by the user, he will receive by mail information related to Undo Notebook.
4. Once the purchase order has been completed, and before confirming it, the user will be presented with a summary of the order identifying the item purchased, its total price (transportation and taxes included) with each one of the itemized items, and the data of sending the order, so that the user confirms the same by clicking on the confirmation button of the order’s psgo.
Purchases can be paid by credit or debit card and through PayPal. Other forms of payment than those specifically provided in these conditions of sale will not be accepted. For payments by credit or debit card, the charge will be made online, that is, in real time, through the Stripe payment gateway together with the corresponding financial entity, once it has been verified that the data communicated by the user They are right.
Once the transaction has been confirmed, the order number will be communicated through the website itself so that the user can know the status of the transaction. If you have any doubts, you can send an email to pedidos@undonotebook.com with the same number to find out your situation.
Likewise, an automatic email message of order confirmation will be sent to the address indicated by the user with a description of the order and the personal data provided to acknowledge receipt of the order. Failure to receive this message may be due to a temporary communication problem in the network or to a typing error in the email address provided. In both cases, Undo Notebook recommends the user to contact pedidos@undonotebook.com. In the same way, the user will be confirmed by email that the product has been sent.
3.4. Availability of products
All orders are subject to the availability of the products. If at the time of the issuance of the order we detect that there are no stocks, the customer will be notified immediately. In addition, the amount of the item charged and not sent will be paid in the following days to the customer.
3.5. Right not to accept an order
Undo Notebook may cancel any order or not accept it despite being confirmed for the following reasons:
1. In case of a technical error and / or a typographical error in the prices or in the rest of the data of the products contained in the website when the order was placed.
2. Due to lack of availability as described in point 3.4.
3. When the security systems indicate that the order may be fraudulent.
4. There are reasons that indicate that the user is a minor.
5. Undo Notebook could not deliver the order to the address provided.
Undo Notebook will fully reimburse the amounts that have been paid.
Price and payment
4.1. Price and currency. The prices on this website are shown in euros. If the customer subsequently changes the delivery address and the country of destination is modified, the prices shown in the final summary of the order may suffer variations.
4.2. Value Added Tax. In accordance with the Law on Value Added Tax, Undo Notebook is obliged to pass on this tax, at the rate in force at any time, to all products delivered in Spain, except the Canary Islands, Ceuta and Melilla.
In deliveries made in the Canary Islands, Ceuta and Melilla, the applicable taxes and excise taxes will be applicable in accordance with the regulations in force in each of these territories.
4.3. Payment Methods. Undo Notebook will only accept payments made through a credit or debit card and through PayPal or bank transfer.
In case the payment method chosen by the user is a credit or debit card, the charge will be made online through Stripe, a platform that has the certificate as a PCI service provider of level 1, the most stricto of certification, and the corresponding financial entity, once it has been verified that the data reported is correct.
Payments by bank transfer will only be possible for purchases made through pedidos@undonotebook.com. All expenses derived from making the payment by transfer will be charged to the customer. For payments by transfer, will provide customers with the account number to which they must make the deposit. For reference, the customer must indicate their order number and their full name. The customer will have a period of 3 working days from the date he placed his order to make the payment. The order will not be considered accepted until it is verified that the deposit has been received. If after the indicated period, Undo Notebook has not received the corresponding amount, the order will be canceled.
4.4. Security in the payment
With the aim of giving maximum security to the payment system, Undo Notebook uses first-line secure payment systems in electronic commerce. In this sense, the confidential data of the payment are transmitted directly and in an encrypted form to the payment gateways. We also have the SSL online transaction security certificate.
As a complementary measure and with the aim of collaborating in the prevention of fraud through the Internet, Undo Notebook reserves the right to verify the personal data provided by the client as well as adopt the measures it deems appropriate (including the cancellation of the order) to that the merchandise acquired is delivered in accordance with the information contained in the order.
4.5. Purchase limit. Undo Notebook does not allow the purchase of Undo Notebook products for subsequent resale except to reach explicit agreements. That is why you can not make purchases for more than 2,000 euros or that contain more than 55 units without first contacting pedidos@undonotebook.com
At pedidos@undonotebook.com you will be informed about the different options to make the desired purchase.
Delivery
5.1. The shipment of the items purchased on undonotebook.com will be made through a courier company and will be delivered within approximately 2 to 5 working days in the case of shipments to Spain and from 3 to 15 days to other destinations. The cost of shipping to Spain is € 2.48 + VAT. You can also request the urgent shipping 24h through pedidos@undonotebook.com.
It will not be possible to send orders to post office boxes.
To avoid incidences in the delivery (erroneous addresses, inability to find someone at home, etc.), it is essential to fill out the corresponding form correctly, being advisable to fill in the box relating to the contact telephone number.
The tracking of orders can be done through the tracking number of the courier company, which will indicate, at all times, where the merchandise is until its final receipt.
The exact transport price will be calculated by including each item in the shopping bag and will be detailed on the page that summarizes the purchase before the order confirmation by the customer by clicking on the payment confirmation button and before the introduction of the payment data.
Shipping costs can be modified at any time without prior notice. Said change will be applicable from the moment in which the modification is included in the help pages and the contract published on this Website. In any case, those shipping costs that appear at the time of placing the order will be valid.
Returns & Exchanges
6.1. If after receiving the purchase the customer is not satisfied / to submit any modification regarding the requested, Undo Notebook allows you to change the purchased item or return it within a period of thirty (30) days, from the date of receipt , as long as it has not been damaged. Thus, Undo Notebook can not accept changes or returns of damaged items as long as it is not a tare.
The change of a model by a different one will not be accepted. To exchange an article for another, you must proceed to its return and to make a new purchase. Any return of items purchased must be carefully packaged and include the delivery note. In case of proceeding to a return will be necessary to contact orders@undonotebook.com and explain the return and the reasons for it.
The exchange or return of purchased products may be made by ordinary mail, to the following address:
Undo Notebook
C / Omnium Cultural, 4A, bx-4a
08500 Vic (Spain)
In this case, Undo Notebook advises to send the return by certified postal mail or with acknowledgment of receipt.
The shipping costs of the products, which you wish to exchange or return by mail, will be paid by the customer and in no case will Undo Notebook accept returns sent to freight collect.
Right of withdrawal
7.1. The client has the right to withdraw from this contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day the client acquires the goods. To exercise the right of withdrawal, it is necessary to notify us of the decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by postal mail or email):
Post mail
Undo Notebook
C / Omnium Cultural, 4A, bx-4a
08500 Vic (Spain))
Email
pedidos@undonotebook.com
You must not provide the data of your cards through email or social networks. To comply with the withdrawal period, it is sufficient that the communication regarding the exercise of this right be sent before the corresponding term expires.
7.2. Consequences of withdrawal
In case of withdrawal, we will return to the customer all payments received after the purchase, excluding the delivery costs without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of the decision to withdraw from this contract. We will proceed to make such refund via bank transfer or PayPal, as the customer chooses, unless the client has expressly provided otherwise. In any case, you will not incur any expenses as a result of the refund. We can retain the refund until we have received the goods, or until the client has presented proof of the return of the same, depending on which condition is met first.
The client must return or deliver directly the goods without undue delay and, in any case, no later than within 14 calendar days from the date on which he communicates his decision to withdraw from the contract. The deadline will be considered fulfilled if the goods are returned before the end of that period. The cost of the return by mail must be borne by the customer.
7.3. Refunds Once the products have been received, Undo Notebook will verify that they are in good condition and will proceed to send the required product if a change has been requested or will proceed to refund the amount in case of return. The term for the reimbursement can vary between 3 and 12 working days from the time the return is received. Once the status of the returned items has been verified, the customer will be informed via email.
In case of exercising the right of withdrawal of the order, the maximum period for the return of the amount paid by the consumer for the products will be 14 calendar days from the withdrawal.
In the event that Undo Notebook has mistakenly sent an article different from the one requested or that the quality of the item sent is not adequate, once the error or defect is verified, it will pay the amount of the item returned and the shipping costs. In the event that an order with error or tare is returned by ordinary postal mail, Undo Notebook will make the corresponding payment for the return transport provided that the client includes in the package the voucher of the return expenses. The transportation reimbursement will be made after the articles.
In order to make the payment of the orders paid by bank transfer, the client must indicate to Undo Notebook an IBAN code so that he can be paid the corresponding amount. The IBAN code must belong to a banking entity of the country to which the order is sent.